How to get check images included with bank statements (by institution)
Propio can only display images if your bank provides them in the PDF bank statement they share with Plaid, our financial data aggregator. Availability and setup vary by bank and by account type. Below is what users can do for each supported institution so that check images are visible with statements (online or on statement PDFs).
⚠️ Note: Even when a bank supports statements, check images aren’t guaranteed for all accounts. Propio can only show images if your bank makes them available in the statement feed.
Bank-by-bank actions
Bank | Images on statements (PDF/paper) | What to do / Contact |
|---|---|---|
Bank of America | Optional for paper statements; may incur a fee. Enable paperless via settings. (Bank of America FAQ) | Enable paperless in Statements & Documents or call 800-432-1000 (Spanish: 800-688-6086). |
Citibank | Varies by account—check statements section online. (Citi Business Help: Check Images) | Manage online or call 1-800-374-9700. |
Citizens Bank | Supported via e-statements—enroll if necessary. (Citizens Bank Demo) | Call 1-800-922-9999. |
Fifth Third Bank | Supported in eFields; verify if images are included. (Fifth Third info) | Call 866-671-5353. |
Huntington Bank | Supported depending on account; ask banker to enable if needed. (Huntington) | Contact Huntington support. |
Navy FCU | Verify e-statement settings if images are missing. (Navy FCU digital banking) | Call 1-888-842-6328. |
Regions Bank | Yes—reduced images included in statements. | Call 1-800-REGIONS (1-800-734-4667). |
TD Bank | By request only—call customer service to include enlarged check images in statements. (TD accessibility) | Call 1-888-751-9000 or visit a branch. |
Truist | Must enable Image Statement Transmission or similar service. (Truist info) | Call 877-882-1195 Mon–Fri, 8 a.m.–6 p.m. ET. |
U.S. Bank | Supported via paperless docs with possible images included. (U.S. Bank eStatements) | Call 800-USBANKS (872-2657). |
Wells Fargo | Unclear; confirm with bank if images are included in PDF statements. (Wells Fargo FAQ) | Use in-app help or contact support. |
Key Summary
Automatic (no activation required): Bank of America (online), Regions Bank, Citi, Citizens Bank, Fifth Third, Huntington, Navy FCU, U.S. Bank.
Special request needed to include images on statements: TD Bank, Truist, Wells Fargo (online).
Paperless may be required for PDFs: Bank of America (optional and may have a fee), varies for other banks.
What to do if images still don’t show in Propio
Open the bank’s online banking and confirm you can view check images for the same period/account.
Ensure statements are ready (Propio shows Waiting until your bank publishes the statement; View means it’s available).
Contact your bank to ask whether check images are included with statements for your account and request enablement if needed (TD and Truist explicitly require requests for some image/statement services).
Refresh in Propio and re-open the statement viewer.