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Reconcile a Bank Account - Connected Banks

Bank reconciliation confirms that your client's books in Propio match the actual bank records. For clients with connected bank accounts, Propio pulls transactions automatically and flags any discrepancies — so you're not comparing line by line, you're reviewing and resolving what doesn't match.

Steps

  1. Click Reconciliation in the left sidebar
  2. You'll see all connected bank accounts and credit cards (checking, debit, money market, credit cards, etc.). Each account shows a monthly timeline — months with a checkmark are reconciled, months with an exclamation mark are pending
  3. Hover over a month marked with an exclamation mark to see its status:
    • Discrepancy Found — click Start Review to investigate
    • No discrepancy — click Finalize Reconciliation directly without opening the review
  4. If you clicked Start Review, Propio displays all transactions requiring attention under the Review Needed tab. Review and post each transaction — the reconciliation summary updates in real time showing the current difference between your ledger balance and the bank balance
  5. Once the difference reaches zero, click Save Reconciliation to finalize — Propio records the reconciliation date and locks transactions on or before that date from further changes

💡 Tip: Reconcile monthly rather than at year-end. Catching a discrepancy in the same month it occurs takes minutes to resolve — catching it six months later can take hours.

Common Issues

  • Discrepancy won't reach zero? Check for duplicate transactions, missing entries, or transfers that weren't properly matched. Use Drill Down from Reports to Transactions to investigate specific balances.
  • Transactions missing from Review Needed? Confirm the bank account is still connected and syncing correctly.

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