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Reconcile a Bank Account - Bank Statements

Bank reconciliation confirms that your client's books in Propio match the actual bank records. For clients without a connected bank account, you can reconcile manually by uploading their bank statements and comparing the extracted transactions against your ledger — giving you the same reconciliation checkpoint without requiring a direct bank connection.

Before You Start Two steps are required before you can reconcile:

  1. Create a manual bank account — Go to Settings → Bank Connection in the left sidebar, click + Add Bank Account → Manual Bank Account, and select the Account Type (Bank Account or Credit Card) and Name (e.g., CHASE 9636)
  2. Import the bank statement — Go to the Transactions page and upload the PDF bank statement for the account you just created. See Import Transactions from Bank Statements for the full guide.

Steps

  1. Click Reconciliation in the left sidebar
  2. You'll see all manually created bank accounts and credit cards, each with a monthly timeline
  3. Hover over the first month marked with an exclamation mark and click Start Review
  4. Verify the beginning and ending balances are correct — click See Statement to review these values against your uploaded statement
  5. Under the Review Needed tab, review and post each transaction that is correct — the reconciliation summary updates in real time showing the current difference between your ledger balance and the statement balance
  6. Look for unmatched items in both directions:
    • Transactions in Propio that don't appear on the statement (e.g., outstanding checks, pending deposits)
    • Transactions on the statement that don't appear in Propio (e.g., bank fees, interest charges, incorrect amounts)
  7. For each unmatched item, take the appropriate action — add missing transactions, correct amounts, or note outstanding items that will clear next period
  8. Once the difference reaches zero, click Save Reconciliation to finalize — Propio records the reconciliation date and locks transactions on or before that date from further changes

💡 Tip: Reconcile monthly rather than at year-end. Catching a discrepancy in the same month it occurs takes minutes to resolve — catching it six months later can take hours.

Common Issues

  • Discrepancy won't reach zero? Check for duplicate transactions, missing entries, or unmatched transfers. Use Drill Down from Reports to Transactions to investigate specific balances.
  • Beginning balance doesn't match? Make sure the previous month was reconciled correctly — an error in a prior period carries forward.

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