Record Transfers Between Accounts
When your client moves money between their own bank accounts, both sides need to be recorded as a transfer — not as income or expense. Propio's pipeline automatically detects and posts most transfers the moment transactions arrive, before you open the client. For the small number that don't auto-match, you can manually link them from the transaction detail panel in seconds.
Steps
- Click on the transaction to open the detail panel on the right.
- Select a bank account category from the Category picker — this tells Propio the transaction is transfer-compatible and triggers the Potential Matches section to appear below.
- Review the Potential Matches section — Propio lists candidate transactions with their date, account name, and amount. If a strong match was found, it's pre-selected for you.
- Select the correct matching transaction from the list.
- Click Confirm Match — both transactions are linked and recorded as a transfer, excluded from income and expense totals.
- If the match is wrong, click Not a Transfer to dismiss the suggestion and categorize the transaction normally.
- If the matched transaction was already posted, a Confirm Transfer dialog appears with an Already posted warning. Review it, then click Create Transfer to proceed or Cancel to go back.
Tips
💡 Most transfers are handled automatically. If you see a transfer already in Posted before you've touched it, the pipeline matched it by amount and date during import. You only need this workflow for transfers the pipeline couldn't auto-match.
💡 Unmatched transfers distort your P&L. A transfer that isn't recorded as one will appear as income or an expense. After importing new bank statements, scan Review for any transfer-looking transactions that slipped through.
💡 The Potential Matches section won't appear for every category. It only activates when the selected category is bank account-type. If you don't see it, check that the category you've chosen maps to an actual bank account in the Chart of Accounts.
Common Issues
No Potential Matches section is appearing.
The selected category may not be transfer-compatible. Make sure you're selecting a bank account category — not an income or expense account.
The other side of the transfer isn't showing as a match.
The corresponding transaction may not have synced yet. Confirm both bank accounts are connected and up to date, then try again.
Seeing the Confirm Transfer warning?
One of the transactions was already posted. Review the match carefully — creating the transfer will modify the existing categorization. Click Create Transfer to proceed or Cancel to go back.